EXPERIENCE

FatCats Pleasant Grove, UT

Learning & Development Manager, March 2025-Current

• Researched, designed, and executed a new uniform strategy across 9 locations and 600+ team members, achieving a 96% fulfillment rate with all team members receiving required items.

• Launched and led two new recognition programs, GOAT Leadership Trophies and Tokens of Thanks, recognizing 190+ team members since January.

• Designed and facilitated comprehensive Lattice Performance Management trainings, introducing new software, strengthening expectations, and improving accountability through structured check-ins and tracking.

• Developed 14 Leadership Development modules inspired by Stephen M.R. Covey’s Trust and Inspire, used to train and grow 30+ managers and corporate leaders across the organization.

• Researched and implemented company-wide training strategy improvements to create a more agile and engaging learning experience, leveraging skilled trainers, flowcharts, onboarding agendas, and coaching to enhance effectiveness and consistency.

Training Content Manager, July 2023–March 2025

• Developed and implemented strategies for team member experience, including employee engagement, uniform programs, employee recognition, and learning and development initiatives.

• Co-led multiple leadership development conferences for 30+ managers and corporate employees, focusing on goal alignment, team collaboration, and performance improvement.

• Led the rollout and coaching of 4DX principles to over 700 employees, resulting in a measurable improvement in customer satisfaction, with 5-star reviews increasing from 72% to 80%.

• Designed, maintained, and optimized GoalTron performance tracking software to support company-wide goal tracking and accountability.

• Utilized Agile project management principles to deploy training strategies and improve implementation efficiency.

Instructional Designer, July 2022– July 2023

• Partnered with key stakeholders to align learning content with business objectives, ensuring consistency across training programs.

• Created training materials with instructional design principles and enhanced them with visual assets, supporting over 600 team members.

• Increased eLearning module production by 133% within one year by streamlining workflows and leveraging LMS platforms like Articulate 360 and Looop.

• Applied UX design and graphic design skills to improve guest-facing projects, including online booking systems, event promotion, and lane service enhancements.