Resume

Professional Summary

Learning and Development Manager with experience leading training, leadership development, and operational projects across multi-location organizations. I build practical systems that improve performance, strengthen culture, and help teams do their best work. I blend data, creativity, and real-world execution to get results that stick.

Core Skills & Expertise

Learning & Development Strategy • Leadership Development & Coaching • Performance Management (Lattice, 4DX) • Organizational Effectiveness • Change Management • Training Program Design & Facilitation • Employee Experience & Engagement • Data Analysis & Performance Metrics • Instructional Design (Articulate 360, Figma, Adobe Suite) • Cross-Functional Collaboration

Experience

FatCats Entertainment – Pleasant Grove, UT
Learning & Development Manager | March 2025 – Present

  • Solved inconsistent leadership capability by co-creating 27 Trust & Inspire leadership modules, now used to develop 30+ managers and corporate leaders.

  • Solved brand presentation and team identity gaps by leading a uniform redesign initiative across 9 locations, blending design standards and operational needs to elevate professionalism and engagement for 600+ team members.

  • Addressed low recognition visibility by launching two company-wide recognition programs (GOAT Leadership Trophies, Tokens of Thanks), resulting in 190+ leaders and team members recognized since January.

  • Improved adoption of performance management by designing and facilitating Lattice training, helping leaders set clearer expectations and run more effective check-ins.

  • Reduced onboarding confusion and inconsistency by introducing clear onboarding plans, simple flowcharts, and practical coaching tools, improving the day-one training experience.

Training Content Manager | July 2023 – March 2025

  • Solved leadership alignment issues by co-leading conferences for 30+ managers and corporate employees, strengthening strategic focus and execution.

  • Addressed inconsistent execution of priorities by leading the 4DX rollout to 700+ employees, contributing to an increase in 5-star reviews from 72% to 80%.

  • Fixed the lack of goal visibility by creating and improving the GoalTron tracking system, making goals and progress clear at the team level.

Instructional Designer | July 2022 – July 2023

  • Solved misalignment between training and real-world needs by partnering cross-functionally to align content with operational realities.

  • Removed production bottlenecks by streamlining workflows and tool usage, increasing eLearning output by 133% in one year.

  • Enhanced guest-facing experiences by applying UX and graphic design to tools such as online booking, event promotions, and lane service features

Education

Brigham Young University
Bachelor of Arts in Theater Education | April 2019

Reference

Ceri Rutter, Learning & Development Director, FatCats Entertainment
(801) 228-7897